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I'm going through the same thing. exept after my account got hacked i call xbl and told them to start an invesigation (worst mistake of my life) so after i call them i harrased the kid who had my account and i got it back. so i got my account back and i thought everything was good no fucking xbox locked my account i can still login but when i go to redeem a 4000 points card i just bought i cant cause its locked and now there telling me i can't have it unlocked until the ivesdigation is over in 3 FUCKING WEEKS!!!!!!!! SO I'M GOING TO MISS THE GOW2 DARK CORNERS, I'M GOING TO MISS MOTHERSHIP ZETA IN FALLOUT 3, I ASK THEM IF I CAN GET THE INVESDIGATION TEAMS NUMBER, THEY SAY THEY DON'T HAVE ONE ,SO I SAY HOW DID YOU CONTACT THEM THEN, THEN THEY SAID THAT INFO IS CLASSIFIED!!!!!!!!!!, I ALMOST HAD A HEART ATTACK RIGHT THERE , I SAID CLASSIFIED IM THE FUCKING ACCOUNTS OWNER I SHOULD KNOW EVERYTHING. WTF IS THAT ,CAN'T THEY JUST HIT A BUTTON AND UNLOCK IT. WHY MAKE THINGS SO DIFFUCULT