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March, 2024

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Pissed about warranty situation

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Slinger1x1
Posts: 8853 - Karma: 65
to start off, im VERY happy that my skis were warrantied, but its really the principle of the whole situation that pisses me off

Alright, so i bought a pair of Dynastar trouble makers limited from o2gearshop.com for $90!!! i was pumped. well after a week of them not being shipping out, i called and wanted to know what was up. it turns out they didnt have them in stock and didn't seem to want to let me know. I asked for a manager and he said he was sorry and that he would go find another pair of skis and hook me up for a good price. He found a pair of 2008 Fischer Addicts that he would give me for $145 which was a sick price.

so i skied for like 10 days worth on them throughout the whole season, i really didnt get enough time :(. but anyway, after every run, more and more of the top sheet would chip off. i was hardly going park, i was just hauling ass, carving and fucking around and hitting the glades and what not. I was really mad about how quickly they seemed to go to shit, so i emailed o2gearshop.com and sent them pictures and they said they would and should be warrantied.

so after weeks and weeks, this guy had no idea what to do. he didnt know if i had to send them directly to fischer or to the store and then they would send them. he was pretty stupid and i was kinda fed up. i called and asked to speak to one of the guys higher up, he told me they had an RA number for me, why wasn't i told? i dont know... i also went into a whole thing about shipping with them, i think its stupid that i should pay to ship a defective product....

so i finally send them out. i was told by that manager that fischer had a pair of 2010's waiting for me. i was then told by the guy i orginially talked to that they recieved the skis and would be warrantying them and that they were sending me a pair of 2010's. The day finally comes that they arive, im excited that im getting a pair 2010. i opened the box and bam, a pair of 2009s. im pissed

now im happy i got warrantied and that i got newer skis, but i don't like these graphics and i was really looking forward to 2010s.

I emailed the guy again ask what was up. i thought i was getting 2010s, thats what you told me, why did i get 2009s? i want the skis that i was told i was getting. they claim that there is nothing they can do about it. they also said there is no difference in them besides graphics, but i know for a fact that there is.

what do you guys think? dont bash me about not being grateful, because i am, i got a newer pair of skis and i got them for a great price. but should i get what i was told i was getting? doesnt it show bad customer service when you tell someone one thing, and get their hopes up, and then tell them to bad...

spark notes: hassle buying skis. had the eventually get them warrantied, didnt get what i was told i was getting, they told me to bad. you should probably read it if you care though
Apr 3 2009 6:59PM
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Silence
Posts: 16030 - Karma: 149
You pay peanuts you get monkeys
Apr 3 2009 7:24PM
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phishfood
Posts: 2542 - Karma: 298
are u serious....you got warrantied for topsheet chipping with a pair of skis you spent a total of ten days on and your "pissed about the warranty situation"? and you only paid 145 dollars for them in the first place?

i don't see what the issue is...your're lucky you got the skis warrantied anyway. and the new skis, 2009 or 2010 or whatever are going to do the same thing anyway so it doesn't really make a difference. this thread has almost motivated me to take picture of what my k2s look like after one (actual) season- the topsheets are completely destroyed. its normal wear and tear.
Apr 3 2009 7:27PM
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Slinger1x1
Posts: 8853 - Karma: 65
obviously you didnt read...

i am greatful for getting new skis

and the skis were definitely warrantyable. the top sheets were half gone from chipping after ten days and i didnt even do any hardcore skiing on them yet. its not my fault if you chose not to warranty yours...

and there is a difference in the 2009 and the 2010s. a couple differences.
Apr 3 2009 7:44PM
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chazz.
Posts: 2721 - Karma: 23
do tell
Apr 3 2009 11:10PM
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Slinger1x1
Posts: 8853 - Karma: 65
For one, there is a dug out tip and tail to reduce swing weight. as you can see in the picture. along with obvious reduced weight
Click for larger image

Along with their nice new graphics, their top sheet isnt made of complete shit that falls apart.

thats all i know for now, i dont have any actual numbers and what not or descriptions because they aren't out yet.
Apr 3 2009 11:17PM
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Silence
Posts: 16030 - Karma: 149
I think that dug out tip/tail would reduce swingweight by a bees dick, I really don't know of any significant differences between the 08/09 & 09/10 model.
Apr 3 2009 11:41PM
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TheClap.
Posts: 21649 - Karma: 4,013
your a fucking bitch
Apr 4 2009 12:16AM
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Lemuel
Posts: 14477 - Karma: 10,515
first of all, you are lucky you got them warrantied. top sheet chipping is nothing, i dont care how much is chipped off. Now if it was delam, then it would be able to be warrantied.  and seriously, get over the fact. you got 09s, big woop.
Apr 4 2009 9:39AM
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ShredtillURdead
Posts: 2024 - Karma: 93
so basically you got 2 brand new pairs of skis for a total of 145$ and youre complaining about 2 things that dont make a difference...topsheet chipping and graffics.  SURPRISE, the dugout tip doesnt make a difference,  anyway, they SHOULD NOT have warrantied the first pair...
Apr 4 2009 12:20PM
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Dustin.
Posts: 13839 - Karma: 7,704
If I was lucky enough to get skis warrantied for BS like what you had on your first pair of Addicts, I wouldn't say anything to anyone about how convenient the process was.

Second, I don't understand why you are complaining about communication with Fischer and the shop.  If you were a little more proactive you could have done it yourself.  Not hard.

Kids like you make skis more expensive.
Apr 4 2009 4:03PM
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Slinger1x1
Posts: 8853 - Karma: 65
i was not allowed to go directly to fischer, i called them multiple times and they said we cannot do anything, go through your shop. so its my shops fault.

and fuck all you guys, it was a legit reason to warranty, check their warranty policy, and i am happy i got new skis, but its the principal of the situation.
Apr 25 2009 6:45PM
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Balto
Posts: 25985 - Karma: 4,398
no it wasnt a legit reason. who the fuck cares about top sheet chipping?!?! its a fucking graphic. its not like they delamed. every ski chips, its a fact of life, get used to it. dont waste a companies time/money/skis by bitching that your skis dont look good. you payed 145 for them, be happy and live with what you have
Apr 25 2009 6:52PM
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BEagle
Posts: 330 - Karma: 59
Kids like you make me laugh. You obviously have not spent much time around skiing because everybody knows skis get beat to shit. Next time, go to target and get some baby skis, that way it will only cost 20 dollars and when they get scratched you wont whine. Just dont post on this thread again and hope everyone forgets about it
Apr 25 2009 7:04PM
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Slinger1x1
Posts: 8853 - Karma: 65
no, its stupid ideas like that that make people poor and waste money.
when shit breaks, someones gotta fix it. my skis were getting deep, big chips coming out of them after 10 days, and a half a day in the park within those 10. my core was exposed

its a legit reason, go look on fischers website. it says "excessive chipping". if they werent warrantyable then they wouldnt have been warrantied

so im going to "waste" their time/money/skis because that is not supposed to happen. and im not going to settle with buying new skis often because a company makes a shitty top sheet. if you just let things go, or just let your money fly like its nothing, then you end up eating ramen and hot pockets for the rest of your life. im sorry im froogle, and im sorry i like to get what im told im getting
Apr 25 2009 7:08PM
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ElbridgeGerry
Posts: 5902 - Karma: -27
I personally think you should just stop complaining, I get a new ski every other season, my top sheet usually chips to shit, it doesnt do anything so I dont care, neither should you. Chipping doesnt really do anything, if it goes to the core, then you epoxy it. Stop bitching to Fischer about giving you the WRONG YEAR BOOFUCKITY HOOO, THEY ARE STILL NEWER SKIS. STOP BEING A SPOILED PUNK!
Apr 25 2009 11:29PM
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Slinger1x1
Posts: 8853 - Karma: 65
shut the fuck up, your an idiot. im not bitching to everyone, im not being spoiled, read the fucking thread. im greatful, its just the principal of the situation. sorry i dont have as much money as you to get a new pair of skis every season, maybe your the spoiled one. stupid fuck
Apr 25 2009 11:30PM
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B-runge
Posts: 16558 - Karma: 360
topsheets chip you spoiled BITCH
Apr 26 2009 12:34AM
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ShadyHillGroup
Posts: 2881 - Karma: 213
first off fischer top sheets do chip a shitload more than other skis, people giving him shit for warrantying his skis for that should shut the fuck up

but about your issue of not getting 2010 skis well you really need to relax. it says nowhere in the warranty policy that they replace your skis with next years. sorry you got your hopes up for next years shit but its not their fault. so stop fucking whining.
Apr 26 2009 4:38PM
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bigwhite.steeze
Posts: 8227 - Karma: 1,030
wow wow wow you guys are getting way to angry at this kid here, calm down!

for anyone looking in this thread...HEAVY TOP SHEET CHIPPING AFTER 10 DAYS OF RIDING IS NOT NORMAL WEAR AND TEAR!

that is complete bullshit and from the sounds of it most of you are getting pulled under the notion that this is something that should happen to all pairs of skis. IT SHOULDNT! ski companies are using cheaper and cheaper materials and basically ripping everyone off for it. go check out a pair of skis from 15 years ago or earlier and see how many chips are on the topsheet, your probly not gonna find many. the edges will probably be much thicker aswell.

it was good you got a warranty because i think its complete bullshit that your skis were that wrecked after 10 days weather it just be cosmetic or not. worrying that you didnt get the 2010's on the other hand, its nothing to worry about really. you got another pair of new skis and if it happens again, then you might get a pair of 2010's.
Apr 26 2009 7:00PM
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Slinger1x1
Posts: 8853 - Karma: 65
from those last two posts, thank you, finally some one who agrees. everyones giving me shit for doing something completely acceptable.

and the 2010 thing was just the prinicipal of the situation, you know? when someone says we're sending you 2010's, actuallly 3 people, then you expect it. the 2009 just pissed me off but i have forgotten about now anyway
Apr 26 2009 9:28PM
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Ski.Ballet
Posts: 2860 - Karma: 200
Wow, this thread was harsh. Skis should not chip to hell in 10 days, particularly when not ridden a lot in the park. As far as not getting the 09/10 model, the difference in the skis isn't significant, but if a company tells you they are going to send you something specific, they should absolutely be held responsible and live up to their promise.
Apr 26 2009 9:31PM
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