If you ordered any outerwear from us then this was already sent to you but I still haven't heard from everyone who ordered. Also I think it is important for everyone to know the extenuating circumstances surrounding this year's outerwear and be rest assured that things are changing here at LD. As always if you have any comments or questions just shoot me a pm.
We know that recently there have been many rumors flying around about sizing availability and delays regarding our winter line. Some of them are true, some aren’t, but we thought you should hear the full story from us and to tell you what your options are.
We have been using the same overseas supplier for the entire duration we have been operating. Last year we had an incredibly positive reception from them (especially considering the extremely limited quantities they were producing for us). We were both looking forward to the future and good positive relationship and it looked not only possible, but probable. The sampling process this year was the first strain on the relationship but it wasn’t anything that couldn’t be rectified at the time. Soon after when we finalized outerwear and placed the order we were told it would be at our doorstep late September/ early October. Starting in August the excuses started to pile up; whether they were actually legit excuses or they were just pulling us around we didn’t know but the finishing date got pushed back week after week until it was set at November 15, nearly two months late. Even at this point we were talking to domestic suppliers to take our contract for next year. Delays like we experienced are just not acceptable, our supporters deserve better than that.
Then things really turned south. The day the shipment left via express airfreight, we were informed that due to an oversight, the entire order was produced in size XL and that XLT was not produced. We were (and still are) absolutely livid. As a factory, producing an order in one size is much cheaper than multiple and the fact that they picked the smaller size (less fabric) truly hints that this wasn’t an accident. We are currently in the process of filing a lawsuit so we can hope to produce outerwear in the future; but international business law is no simple matter.
Here are the implications for our customers. If you ordered XLT you have a few options. We can send you your order in XL, this is really simple and your order can go out quickly. If that doesn’t work for you we will refund your order in full. So if you did order XLT please consider these options and send me an email at Sam@LethalDescent.com and I’ll get you taken care of.
All we can do is apologize and say thank you to everyone who is supporting us, we really couldn’t do it without you and we want to keep you stoked more than anything. Here at LD we try to do business differently than other companies; we are small enough that we can do business personally but obviously this can come back to bite us and we want to do everything in order to make this right. As always, if you have any questions or comments please feel free to hit me up.
Lethal Descent LLC