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March, 2024

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Bibby Recall!!!

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RtC.
Posts: 1156 - Karma: 28
So, I'm on TGR looking for some FKS help and Bam! I see this thread
and I'm like oh shit, this can't be true, i haven't picked mine up yet and there's a recall of all Bibbys.

Anyone want to shed light on this?
Oct 29 2008 8:39AM
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Capurnicus
Posts: 9947 - Karma: 1,886
That really sucks, Moment got screwed by that bad roll of top sheet material. But daaayum! Replacing all the Bibbys? That is some customer service right there!!
Oct 29 2008 8:58AM
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A.R.
Posts: 1111 - Karma: 11

yea, if they replace every pair, thats sick. ive never heard of that in this industry before.

lets just hope the new topsheets hold up.

Oct 29 2008 10:19AM
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freeskimccoy
Posts: 736 - Karma: 14
yeah everyone is getting a new pair.  Moment would not let you down, and dont be discouraged, Bibbys are the SICKest ski.  I love mine so much, i would say the most versatile rockered ski around today
Oct 29 2008 10:24AM
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Fish_Sandwich.
Posts: 9108 - Karma: 16
Do Donner Party's have the same topsheets or just the Bibbys?
Oct 29 2008 2:07PM
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Ben.
Posts: 21463 - Karma: 683
fuck i already mounted mine. and i dont wanna have to pay for mounting again. is there any way to tell whether they are bad or not?
Oct 29 2008 2:26PM
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dave...
Posts: 1688 - Karma: 126
Thank you for your understanding guys. We had one bad roll of topsheet come in and we would rather be safe than sorry, so we are replacing all the skis that were ordered and delivered. If you bought a pair of Moment Bibby's, please email info@momentskis.com and in the subject, write RE: Bibby recall.

You will receive your new pair of Bibby's very soon.


Oct 29 2008 2:34PM
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steezy_Koolaid
Posts: 88 - Karma: 15
i really respect that they are letting everyone no that
just goes sho how good theyre customer survice is
Oct 29 2008 2:45PM
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PacificRimJob
Posts: 24704 - Karma: 29,687
ah.. the pleasures of handmaking skis...

mad props to the moment guys for this... It sucks that they keep getting screwed with bad materials...
Oct 29 2008 2:46PM
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theteo
Posts: 210 - Karma: 18
This sucks.. Mounted my bibby's last week.

Do you need the skis back?

I live in Sweden so it would be kinda pricey to send them back.
Oct 29 2008 2:55PM
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no_steeze
Posts: 23992 - Karma: 4,270
haha any way to snag some fucked up bibby's for cheap?

A+ for customer service, that's fucking legit
Oct 29 2008 3:46PM
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SGLogi
Posts: 1078 - Karma: 13
so legit that their replacing all
i dont want to part with my bibby's :( there special
Oct 29 2008 4:09PM
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Calb3rt
Posts: 6005 - Karma: 2,202
exactly what i was wondering.
Oct 29 2008 4:11PM
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Peter.
Posts: 23796 - Karma: 13,012
.

have a resale on them for really cheap
Oct 29 2008 4:47PM
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SICKYGNARGNAR
Posts: 402 - Karma: 31

I literally just got my replacement Bibby's in the mail 5 minutes ago. These ones have a smooth normal topsheet.

Oct 29 2008 5:27PM
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Ben.
Posts: 21463 - Karma: 683
nooooooooo. i liked the texture

Oct 29 2008 5:45PM
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Ben.
Posts: 21463 - Karma: 683
ok so heres my thoughts/questions, hoping the moment guys read this.

1) Is the topsheet problem merely cosmetic? because i dont really wanna pay 35 bucks for the remount just for that.
2) Remounts, is there any way to get reimbursed for that? not to be a cheapass, but im in college i dont exactly have the money laying around to pay for that
3) Is there any way to TELL if you have the bad topsheet, so you know whether you need to send em back.
4) Can we ski them, and if they fail later send them in? because that way it could weed out the bad ones, and ultimately save them money, and for those of us that have good ones it could save us the trouble of replacing them.
Oct 29 2008 5:50PM
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soup
Posts: 6320 - Karma: 4,261
yea son I want some cheap bibbys totally buy them haah.

whats wrong with the topsheet whats so bad about it?  moment should release an official statement or some shit.  like im sure some people will want to keep them anyways if the problem isnt major.
Oct 29 2008 6:02PM
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SICKYGNARGNAR
Posts: 402 - Karma: 31

I am pretty sure they want them returned cause mine came with a shipping label in the box addressed back to Moment.

Oct 29 2008 6:12PM
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Ben.
Posts: 21463 - Karma: 683
they mail you the old pair before you mail them the new ones? thats legit
Oct 29 2008 6:13PM
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SICKYGNARGNAR
Posts: 402 - Karma: 31

Well I got my first pair through the "Ambassador" pro-form so I don't know if thats the standard protocol.

Oct 29 2008 6:19PM
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camohard
Posts: 343 - Karma: 22
id for sure buy some recalled ones. seriously, if they're just going to end up in the dump or as furniture, might as well ride em til they delam. what exactly is the problem? respeck for giving out all new skis, but this shouldn't be a reason to waste all that material and work.
Oct 29 2008 6:19PM
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Coter
Posts: 659 - Karma: 31
such a legit and honest company..props to Moment Skis.....


Oct 29 2008 6:32PM
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jeremy.g
Posts: 4931 - Karma: 459
moment is so kind. i wish i had bibby pros
Oct 29 2008 6:56PM
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Ben.
Posts: 21463 - Karma: 683
So i got my email back, apparently it is a delam issue with the adhesive on the topsheets. so you DEFINITELY want to send them back.
Oct 29 2008 7:13PM
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Grodent87
Posts: 361 - Karma: 15
Damn, this sucks... Props to moment for replacing all pairs though.
Oct 29 2008 7:16PM
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SGLogi
Posts: 1078 - Karma: 13

"We found that our topsheet supplier failed to add the bonding procedure to the tops we use on Bibbys and Donner Partys. To fix this we will send you a replacement pair no later than Nov. 7th. The new pair will come in a box with a return shipping label. Please send old Bibbys back as they will go through a re-topping procedure. Also if youv'e had them mounted let us know. Please send us your mailing address and proof of purchase."
-email from moment

Oct 29 2008 9:02PM
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Ben.
Posts: 21463 - Karma: 683
yep. moment is easily the most legit company out there. gotta love em
Oct 29 2008 9:10PM
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Silence
Posts: 16030 - Karma: 149
wow..thats a setback for sure

Amazing customer service/PR - Moment are doing excellent things.
Oct 29 2008 9:34PM
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coolhandluke
Posts: 4465 - Karma: 153
now that is customer service
Oct 29 2008 9:50PM
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Fish_Sandwich.
Posts: 9108 - Karma: 16
Wait fuck, it's for Donner Party's too?
Shit
Oct 29 2008 10:31PM
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