I just received word that Dalbello will not warranty my Krypton Rampages (that were still under the one year warranty when I sent them in June) because of "overuse". They said that because I had used them too much they were not responsible for the liner that split down the seam leaving the boots worthless. Its a one year warranty not a 30 use warrantee. Plus, how can they accurately tell how much I used them, the plastic was a little worn down, but there isn't exactly a science to that.
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I think there are a lot of misconceptions about the nature of warranties on NS. A warranty generally does not protect you from things breaking, it protects you from MANUFACTURING DEFECTS. If you read the fine print, generally it says that they will not replace them if you break them doing something silly or for normal wear and tear. If you use boots a lot, yes the liner will wear out. You are not entitled to a replacement unless the liner broke WITHOUT wear and tear, meaning that the factory messed up and gave you a faulty one. A lot of kids on NS think that if they drop a 50ft cliff onto some rocks and their ski splits, that they are entitled to new skis. Not true, they did an activity that would obviously break the ski, it isn't the manufacturer's fault and they should not have to replace it.
But, like you said, how do they know how many times you rode them? What if the seam split like that the first day you use them? How many days have you used them so far?
I bet if you raise a big stink about it and tell them some story about how you only used them 2 days and the seam split when you were trying to put them on then they would eventually cave and give you new ones.
If they will never replace them, maybe you could sew them up yourself?
sharko is right about the warranty only if ti comes with manufacturing problems...
that;s the only way to get something replace if it broke something cause you were using it (it sucks to be you) but if something came wrong that;s the only way.
the best warrnty i've seen it's burton they'll replace a lot of stuff that shouldn't be..
I was pretty sure warranty covers shit that breaks when it isn't supposed to. AKA when a 6 month old liner breaks and all the foam comes out while skiing one day. Warranties are only void if you do something your not supposed to with them. If it only covered things that were wrong when the boots were new, it wouldn't be a year would it? It would be like a week.
No, it wouldn't be a week because you could buy them over the summer and have to wait until the next ski season to see if they were defective.
Seriously dude, you need to rethink what a warranty is all about. They are only for manufacturing defects detected within a year. It does not mean that they have to replace any product within a year. They didn't break because off Dalbello's mistake, they broke because you used them for 6 months. When you ski on something for 6 months, it gets worn, it gets old, and it breaks. You're saying that the liner broke when it wasn't supposed to, well, heavy use is what makes things break, that's when it is supposed to break.
Now, that being said, lots of ski companies are very flexible with their warranties and will replace just about anything without even asking. I guess Dalbello isn't one of those companies, but it doesn't seem like they are being unfair to you.
I like Dalbello though, so I'd like to see you get a new liner. Just raise a big fuss and see if they change their tune. I'm telling you though, you may have to call them and talk to someone and lie about how much you used them or under what circumstances they broke.
If they never replace that liner you have a few options:
Sew it up yourself in about 10 minutes for $2
Buy a new liner, you can even talk to Dalbello over the phone and see if they'll sell you 1 liner
Or upgrade to ID liners for like $100
Hey, I'd love it if my stuff lasted forever too, but look at it this way:
Let's say in 6 months you use a boot 3 times. If the liner rips, it's probably not your fault and you are entitled to a new one.
But if you used it 150 days in a six month period and it rips, then your liner was probably fine and you just wore it out, and then no, you don't get a new one.
There's no sense in arguing with me anyway, I have no control over whether they will replace his liners or not. And frankly, I hope he does get them replaced because it would be awfully nice of dalbello to do that. But, I'm just saying, if they refuse, I wouldn't be surprised, and they are not being unfair.
Thread dude, how many days do you have on the boots?