SAGA OUTERWEAR

i got an email from SAGA today. this is what it said:

'Hello Jack,

We have received confirmation that an air shipment will be leaving port
and in transit to our offices the week of November 26th.  Your order is
included in this shipment and is expected to ship out the day we receive
our  inventory in house.  Your order will be shipped out from us the first
week of December.  Your tracking and confirmation information will be sent
to you at this time.
Thank you for your patience and support of Saga Outerwear.

Best,

Saga Outerwear'

that can only be positive....

Hey jack , how come i haven't received this information ?? man i did command my suit in august , now i don'T have any information about that , all i know is they took 600 $ and almost said HAHAHA we fucked u up. I sent e-mail , no reply, nothing. WE need information how to contact sagaouterwear in any way possible , Today i did ski with 3 long shirts because i dont have my suit ... c'mon.my adress is x_lacurse@msn.com . Thanks and i hope people understand why i'm angry about that.

I ordered my pants december of LAST winter. they dont reply to emails, i got very mad too. I would be worried but i know austin. he is a super good guy and they got very unlucky. I am willing to support them and wait on my pants... you will get them and you will be stoked on your SAGA when they finally arrive.

that sounds good to me but still , information about how to conctact or when we will receive them ?

I agree I ordered in early October from their site and had no idea they were "pre-orders" since it says nowhere on their site.  After a few weeks I started wondering and sent email after email I probably sent a least 3 without response.  Finally I got a response telling me they were pre-orders and I could expect my coat late Nov. to early Dec. at the latest, Ok now a least I know whats going on.

Now I still don't have my coat, but I got a email last week telling me it was shipping in 48 hours, Ok fine.  And thats where it stands now. 

Basically, big company or small, you need to have good customer service.  This means that if there is a problem you let your customers know whats going on regardless of whether it is good or bad.  This would avoid a lot of "annoying" emails from people wondering where their gear is. 

If their product is a good as they say it is all they have to do is get their product out there so people will be talking.  If they get there product out their in a efficient manner people will say good things to their friends/ show them the sick gear.  This = growth.  Good companies are built off of good customer service and good products where people start saying good things, etc 

I hope that Saga can figure their stuff out, because there products are very good. 

end rant

my stuff is apparently now shipping and i have a fedex shipping track number. looks good for the bright blue suit.

BOOYAH