We rarely post on this site, but we feel like we need to on this issue.
Our warranty, which is located on our website - www.4frnt.com
- is very clear on the process of obtaining a warranty evaluation. You MUST contact the dealer from which you purchased your skis and ask them to obtain a return authorization from us (which dealers may now do online in a matter of minutes without having to even speak to anyone at the company). Once they have that authorization, you will receive shipping instructions to send the skis back to us together WITH PROOF OF PURCHASE. Once we receive them, we will make an evaluation and communicate that back through the dealer. The dealer also has the ability to check the status of warranty returns online at any time.
The process is straightforward and efficient and does not involve posts on Newschoolers in any way, shape or form. Invariably, the posts that end up on this site regarding warranties are from people who didn't even take the time to read the warranty to figure out how to get an evaluation, or who are just looking to stir up controversy. Our warranty process has evolved and there were problems with it in the past. We don't hide from that. But, we made significant changes (including changing factories, which has reduced warranties to practically zero this year) to improve the quality and service we are able to provide to you. Part of those improvements include providing a standardized method for obtaining warranty evaluations. In the past, we tried to accommodate customers through email, phone, digital pictures, etc. and that led to many of the issues we experienced with warranty evaluations. Since we have standardized and streamlined the process, our turnaround on warranty evaluations has been reduced signficantly and is much better than the 5-6 weeks that the larger companies require.
We are happy to evaluate your skis for warranty, so please contact the dealer from which you purchased the skis to initiate the process.